You are here:
Press
Press Center
Full control of business processes with T-Systems
Frankfurt am Main, January 12, 2010
- Innovative business process monitoring for SAP applications
- Solution automatically assigns technical faults to business processes
- Also suitable for cloud computing
T-Systems has developed a new type of business process monitoring (BPM) system, which monitors critical business processes at all levels within a SAP application environment right round the clock. The solution is also compatible with T-Systems’ cloud computing products for SAP services.
Current monitoring systems only look at technical processes. They report faults, but cannot match them directly to individual business processes. The new BPM system is different: it not only detects errors but also identifies the business processes affected. The solution is largely standardized and can be integrated into existing processes with little effort. This is because it is based on the widely-used SAP Solution Manager, which supports the implementation and operation of corporate applications.
The BPM system raises an alarm when there is a fault with a process and localizes the causes of the fault, so service staff can initiate immediate countermeasures. Before this, T-Systems stores threshold values for each process step, agreed with the corporate customer, and error messages are triggered when these values are not met or exceeded.
The monitoring solution also works in reverse when there is a general error message. If there is a network fault, for example, the system immediately reports
which business process is affected, at what point and to what extent. This transparency is the basis for focused, prompt and cost-saving fault clearance.
which business process is affected, at what point and to what extent. This transparency is the basis for focused, prompt and cost-saving fault clearance.
About T-Systems
Drawing on a global infrastructure of data centers and networks, T-Systems operates information and communication technology (ICT) systems for multinational corporations and public sector institutions. On this basis, Deutsche Telekom’s corporate customer arm provides integrated solutions for the networked future of business and society. Some 46,000 employees at T-Systems combine industry expertise and ICT innovations to add significant value to customers’ core business all over the world. The corporate customers unit generated revenue of around EUR 9.3 billion in the 2008 financial year.
